Only exchanges or store credits will be issued on unworn shoes

*(Final Sale Items 50% off or more including accessories & apparel
cannot be returned or exchanged)*

If for any reason you are not satisfied with your item(s) you may return item(s) for an exchange or store credit. will gladly accept returns for products originally purchased here.

This merchandise must be returned to the location of original shipment (the address listed on your packing slip).

Exchange Policy

Exchanges must be made within 5 days of placing your order. Do not return any merchandise outside of the return window without contacting customer service.

  • The shoes and shoebox must be in original “new” condition or the return will not be allowed.
  • does not accept exchanges unless they are returned in their original shoe box.
  • All shoe boxes must be shipped back in an outer carton.
  • Any shoe boxes shipped back without an outer shipping carton will be refused.

Return Requirements (Clothing)

  • Any item that you would like to return or exchange must be sent back within 5 days of receipt.
  • Items must not be worn or washed.
  • If there are any signs of wear, makeup, perfume, or deodorant marks, we will ship the package back and you may be subjected to additional shipping costs.
  • Items must be in its original packaging if returned. Example: please place shoes in the original box and place that shoe box in another box for shipment.
  • Please write your order number and date of order on the outside of your shipping carton.
  • Please ship your exchange via a traceable signature-required service to ensure delivery and proper credit.

Unfortunately, at this time, return shipping costs are non-refundable.

Please send all returns prepaid to:

Maddgear Boutique / FF Shoez
10810 Belleville Rd
Belleville Mi. 48111

Please allow a minimum of fourteen (14) days for return processing. You will receive an email notification when your merchandise has been processed and shipped.

Damaged or Defective Products

All Claims for damaged or defective products must be submitted via email within 5 days of your order date.

Please include digital photos of all angles of the shoes, including the bottoms, for review.

We may request that you send the shoes to our Quality Assurance Department for further review.

If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value.

If the problem was caused by reasons other than material or manufacturing defect, the original merchandise will be returned to you in the same condition as it was received.

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