Madd Gear Boutique Policies

ABSOLUTELY NO REFUNDS WILL BE GIVEN.

  Only exchanges or store credits will
be issued on unworn clothing & shoes

*(Final Sale Items 50% off or more including accessories & apparel cannot be returned or exchanged)*

If for any reason you are not satisfied with your item(s) you may return item(s) for an exchange or store credit. MaddGear Boutique will gladly accept returns for products originally purchased here.

This merchandise must be returned to the location of original shipment (the address listed on your packing slip).

Return Requirements (Clothing)

  • Any item that you would like to return or exchange must be sent back within 5 days of receipt.
  • Items must not be worn or washed & tags still attached.
  • If there are any signs of wear, makeup, perfume, or deodorant marks, we will ship the package back and you may be subjected to additional shipping costs.
  • Items must be in its original packaging if returned. Example: please place shoes in the original box and place that shoe box in another box for shipment.
  • Please write your order number and date of order on the outside of your shipping carton.
  • Please ship your exchange via a traceable signature-required service to ensure delivery and proper credit.

Unfortunately, at this time, return shipping costs are non-refundable.

Please send all returns prepaid to:

Maddgear Boutique
10810 Belleville Rd
Belleville Mi. 48111

Please allow a minimum of fourteen (14) days for return processing. You will receive an email notification when your merchandise has been processed and shipped.

Exchange Policy

Exchanges must be made within 5 days of placing your order. Do not return any merchandise outside of the return window without contacting customer service.

  • The shoes and shoebox must be in original “new” condition or the return will not be allowed.
  • ALL accessories are FINAL SALES!!!
  • Maddgear Boutique & ffshoez.com does not accept exchanges unless they are returned in their original shoe box.
  • All shoe boxes must be shipped back in an outer carton.
  • Any shoe boxes shipped back without an outer shipping carton will be refused.

Damaged or Defective Products

All Claims for damaged or defective products must be submitted via email within 5 days of your order date.

Please include digital photos of all angles of the shoes, including the bottoms, for review.

We may request that you send the shoes to our Quality Assurance Department for further review.

If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value.

If the problem was caused by reasons other than material or manufacturing defect, the original merchandise will be returned to you in the same condition as it was received.

SHIPPING

Your shipping charge will vary depending on the weight of your package.

All orders to be processed within approximately one business day. All orders are subject to product availability and order verification, which can delay the shipment of your package.

Orders placed before 3pm CST, Monday through Friday are generally shipped on the same business day. (However, we are not guaranteeing same day shipping). On Orders placed after 3pm CST should be shipped the next business day.
****Orders usually take 1-2 business days for processing (not including holidays and weekends). As soon as your order ships, an email confirmation will be sent to the e-mail address provided with your order. ****

Shipping costs can be estimated in the “Estimate Shipping and Tax” section in your cart.

Domestic packages are shipped through USPS, UPS or equivalent Services.

Standard and express shipping to physical addresses will always be delivered via USPS or equivalent Services, as will every Next Day Package (Please note that Next Day shipping is not available to PO Boxes). Standard domestic shipping takes approximately 3-7 business days.

International Packages are shipped using USPS Priority Mail, First Class Mail or UPS International shipping types. The recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will be abandoned and WILL NOT BE REFUNDED. Estimated International standard shipping takes approximately 3-5 weeks.

Please review your order for accuracy before submitting. If you need to make a change to your shipping address and/or order once your order has been processed, please contact us at (817) 805-9574 as soon as possible and we will do our best to accommodate your request.
Note: Business days include Monday through Friday and exclude Holidays.

PRIVACY

MGB is committed to protecting your privacy and understand that your personal information is indeed private, and we only use personal information that you provide to process a requested transaction or to contact you regarding a particular transaction.
When you shop on this website, we will collect personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selection, credit card, or other payment information.

MGB will not disclose customer information to ANY outside organizations without prior consent of the customer.
Security

MGB uses security measures in order to protect from the loss, misuse and alteration of information under our control.
All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Contact Us
To contact Maddgear Boutique with with a question regarding this policy, please email us at: maddgear@att.net

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